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Ordering Policies and Terms of Sale |
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Prices ] We are generational farmers and a conventional mail order company who ventured onto the Web in January of 1999. We offer several ways for you to place your order. Our goal is to make shopping easy and secure for you, our friends and customers. Simply shop our online catalog, adding the items you desire to your cart. During the checkout process, you will have the opportunity to change the quantities, remove items (by changing quantity to zero and refreshing the cart), or continuing to shop. You may then securely place your order using Visa, American Express or MasterCard. Mail Order: If you prefer mail order, please print out and complete an order blank and fax or mail it to us. Please remember that the shipping on certain heavy items such as candy and gum will be higher than the shipping scale quoted on the seed order blank. In order to avoid delays in receiving your candy order, please include proper shipping. Requesting or Downloading a Catalog and Order Blank: Click here for more information. Mailing address:
Click here for our "Contact Us" page. Our standard business hours are Monday through Friday from 9:00 a.m. until 6:00 p.m. PST. Depending on the time of year, we may be in the office before and after hours filling orders or out in the fields and gardens. We are a small company and for technical and financial reasons, we presently have one phone line that attempts to serve all of our communications needs. Therefore, electronic mail tends to be the most efficient way for us to handle general communications. We do not believe in debt or credit and therefore, full payment, in U.S. dollars., is due with each order. We accept checks, money orders, VISA, MasterCard and American Express. No cash or stamps through the mail, please. Our bank automatically turns over returned checks over to a service which will charge a $25.00 service fee. We struggled with the philosophy of accepting credit cards. Our credit society, and the vicious cycle of debt that some people get trapped into, causes our dilemma. However, in our electronic economy, the use of "plastic" has nearly become a necessity. If you use credit cards, please do so responsibly. Purchase Orders and Federal EIN We do not accept purchase orders. They are expensive and time consuming to process. Most times the costs associated with processing a purchase order would be more than the seed order itself. Additionally, we do not give out our Federal EIN. Some institutions use this number in their accounting practices as a vendor id number. If this is the case, assign an arbitrary vendor id or make payment using a credit card. According to IRS rules, "Payments for merchandise, telegrams, telephone, freight, storage, and similar items" are not reportable on a 1099-MISC. Therefore a W-9 form nor our EIN is required. We are doing our best to offer our high quality seeds at the lowest possible prices. You will probably still be able to find packets of seeds cheaper on discount racks, but please compare and consider the variety, weight, storage conditions, and germination guarantees before buying. All items are subject to availability and pricing may change. Backorder Policy If we are out of an item and we are expecting replacement inventory, we will back order and ship as soon as it is available. If an item is sold out or not available as a result of a crop failure and your order was placed using a credit card, the appropriate credit will be applied to that card. If you made payment using a check or money order the amount owed under $10.00 will be credited to you in the form of a gift certificate to be applied towards your next purchase. Overages in excess of $10.00 will be reimbursed. If you are interested in substitutions, let us know. We make every effort to update our Web site so that it reflects items that we have in stock and are available for shipping. We generally fill and ship orders within two business days but you should allow time for delays - Up to 6 weeks to Canada (that is the worse case so far) and up to 15 days in the U.S. Shipping Fees Question: I know that the post office and other carriers keep raising rates, but if I order one packet of seeds, why is my shipping $5.45? Answer: Even at $5.45 shipping and handling, we often lose money on your small orders. Some companies choose to set a minimum order amount while others inflate their product prices to cover costs. We do not attempt to make money on "shipping and handling." The goal is to recoup some of the costs of filling and shipping an order. Along with the obvious costs of postage and packaging materials, there are labor costs to fill and process the order (minimum wage in Oregon is $7.95/hour!), merchant fees to process card payments, trips into town to the post office, etc. If we didn't cover costs, our seed variety preservation work would be put at risk and we wouldn't be in business very long. Standard rate for seed orders (within the U.S.):
Please note that the shipping fees in our shopping cart system may be different and will be manually adjusted to the above scales as required. Shipping of heavy orders, may be higher than the shipping fees presented. Candy and gum orders are typically shipped using the flat rate US Priority Mail option. Please refer to the candy pages for more information. Please use a valid email address and phone number. They will only be used to aide in processing this order and required to help prevent fraud. Refer to our privacy policy for our feelings on the use of personal information.
United Parcel Service (UPS) is sometimes used for larger, heavier orders. Shipping Damage Claims We do our best at using appropriate packing materials and cannot accept responsibility for damage caused buy the carrier. All claims for damage must be reported to the carrier immediately and filed with the carrier by the customer. Hot Weather Damage - Candy orders are typically sent using US Priority Mail. It generally travels a faster route than parcel post, first class, or UPS. But the reality is, we have no control over how the carrier treats the packages. We therefore cannot be responsible for your order once it leaves our farm. If it is hot, if you think that your order will get ruined in transport, and if you do not want to risk the cost, don't order until you feel it is safe to do so. We pay attention to the weather on our farm but not in every location in the world. Ultimately, the decision to purchase is yours. Some things (like taffy and chocolate) are just best ordered in cooler weather. Here is a link to a good tool for visualizing the temperatures from Oregon to your address: WUnderground.com U.S. Forecast Maps Delays in Delivery The Victory Seed Company shall not be responsible for loss or damage caused by delays in delivery from strikes, acts of war, fire, casualty, inability to obtain materials or other causes beyond our control.
Merchandise Return Policy Victory Seed Company cannot accept the returns after 30 days from time of shipping or of any opened seed packages. The product would have to be destroyed and frankly, we are just too small to absorb losses that are not our fault. Additionally, for food safety reasons, edible products (i.e. gum, candy, tea) cannot be returned. You would not want to buy a returned item, please do not ask us to. If there is a quality issue, please let us know but we will likely refer you to the manufacturer. Contact us for proper authorization and shipping instructions prior to returning any item. The return address may be different from the published or shipping address. Return authorization is required before returns are accepted. Once return authorization is received, the customer is responsible for any shipping and insurance costs. A 35% restocking fee will be charged on all acceptable returns. Unauthorized returns will be refused and returned, at the customer's expense. Special orders including large commercial orders, custom printed packets and garden cans cannot be returned. Worm Orders cannot be returned. Garden Tool orders are subject to a 45% restocking fee. Cancellations of large orders will be accepted but since we package seeds as orders are received we charge a 20% restocking fee to cover wasted materials, labor, and card processing fees. Shipping and handling is non-refundable. Noxious Weeds Some plants that are naturally occurring or have been cultivated for years have been deemed by some governments, (local, state, provincial and federal) as being classified as a noxious weed. We will not knowingly supply seed that breaks a local law so please check the laws in your area before ordering and planting. If you proceed to purchase these seeds from us, you do so under the agreement that you will use them for non-planting purposes. |
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We will almost always ship packages using the U. S. Postal Service (USPS) using their Delivery Confirmation service. It is the most economical for the majority of the orders that we fulfill. Please provide a valid US Mail qualified address.
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